Author: Ms. Mohini L. Hisaria & Dr. Manish Vyas
DOI Link: https://doi.org/10.70798/Bijmrd/04021018
Abstract: The NEP-2020 highlights the need for skill-focused and outcome-based education to improve youngsters’ employability and professional competence. In the healthcare good management is essential for delivering quality services and ensuring patient satisfaction. Government hospitals provide medical facilities to a majority of the population in both rural and semi-urban areas, but patients faces lots of problems such as overcrowding, long waiting times, lack of information, and administrative inefficiencies.
The present study critically analyzes the problems faced by patients in government hospitals of the Bhandara district and tries to ascertain the role of management education in improving patient-centric services. A descriptive and analytical research design has been adopted. Primary data have been gathered through structured questionnaires and interviews among patients and staff of the hospitals, and secondary data were gathered from various reports and academic literature.
The findings highlight how these problems in patients are, in fact, an outcome of gaps in managerial skills, communication practices, and administrative training of the professionals and staff. According to this study, incorporating module inputs on practical healthcare management, internships, and ethical leadership into commerce and management education, within the NEP 2020 framework, can substantially enhance the service quality. Education plays a key role in improving public healthcare services. It helps create a skilled workforce that can provide better care, treat everyone fairly and supports patients throughout their lives.
Keywords: NEP 2020, Healthcare Management, Patient Satisfaction, Government Hospitals, Skill Development.
Page No: 94-97